Telecom Management: The keys to managing telecom services
Telecommunications management is undergoing a restructuring in the corporate environment that is anticipated to integrate additional technologies. This makeover is initiated by the joint efforts of telecommunication and computer technology, which has launched growth in telecom data service offerings.
A telecommunications management network (TMN) handles the architectural framework of the telecoms system, interfacing the network with computer systems and providing various management functions at various levels. The computer-integrated system allows management to relay information to various operating systems, networks, computer systems and through communication equipment. The TMN provides control of the information flow and the service operations.
Various TMN systems are available for purchase, each with its own benefits and pitfalls, but there are key aspects to the telecom management that will set up a system that eases the use of telecommunications systems.
An effective TMN controls an array of customer-oriented services, such as telecard, phone assistance and customer network services.
Customers are provided with contact information, handing a magnitude of transaction that include providing and ending services, eliminating accounts, billing, error reports and quality of service management.
The system also allows users to manage interactions with service providers, while interfacing with other administrations and private operating agencies.
Interactions between services, such as the workforce and network management are also vital. Verbal communication is one priority of telecom management, but in an age where technology dominates many aspects of the corporate environment, the integration of various applications is important to accomplish an efficient network of management platforms.
Many of the earlier management platforms required the applications to be in the same telecom management domain, but new TMN systems allow users to support an application program interface that provides automatic connections to the management while allowing location transparency.
More recent telecom management strategies have called for a readjustment to a more user-oriented and service-oriented experience. This leads to a shift in the ease of use for the user, rather than a more complicated and technical format. The strategy could ease the management of the services and put more onus on the users for managing their own accounts. The shift focuses on streamlining management relating to how the service is provided to customers, which management responsibilities are still vital to providing the level of services offered when the network was sold, and how the service is set up. For example, does the company selling the service allow the customer to set up their own telecommunications network.
Delegating management responsibilities to the customer frees up staff to deal with responsibilities relating to the delivery of ever-evolving services. Growth of global computer and telecommunications management has demanded more company time, and has taken away from time available to assist customers in their day-to-day telecom management.
Much of the evolution in the services centers around the integration of multiple technologies. For example, telecommunication, computer, fax, printer and television services are constantly being integrated. Companies are using blue-tooth devices to management their telecommunications. This full integration leads to less clutter and time saved. But it can also lead to complications in managing the services, due to the highly technical knowledge needed for delivery.
Stakeholders in the development of streamlined telecommunications management are working on a framework that encompasses multiple technologies for effective delivery of products.
While the technologies introduced by telecommunications companies are evolving, the need to effectively integrate each evolution without affecting the delivery of existing services is expanding. Each new device must be aligned with existing technology for easy access to the overall telecommunication system in each business. This integration has already been demonstrated by many computer companies that release new gadgets that are compatible with their existing products.
Telecommunications management is undergoing a restructuring in the corporate environment that is anticipated to integrate additional technologies. This makeover is initiated by the joint efforts of telecommunication and computer technology, which has launched growth in telecom data service offerings.
A telecommunications management network (TMN) handles the architectural framework of the telecoms system, interfacing the network with computer systems and providing various management functions at various levels. The computer-integrated system allows management to relay information to various operating systems, networks, computer systems and through communication equipment. The TMN provides control of the information flow and the service operations.
Various TMN systems are available for purchase, each with its own benefits and pitfalls, but there are key aspects to the telecom management that will set up a system that eases the use of telecommunications systems.
An effective TMN controls an array of customer-oriented services, such as telecard, phone assistance and customer network services.
Customers are provided with contact information, handing a magnitude of transaction that include providing and ending services, eliminating accounts, billing, error reports and quality of service management.
The system also allows users to manage interactions with service providers, while interfacing with other administrations and private operating agencies.
Interactions between services, such as the workforce and network management are also vital. Verbal communication is one priority of telecom management, but in an age where technology dominates many aspects of the corporate environment, the integration of various applications is important to accomplish an efficient network of management platforms.
Many of the earlier management platforms required the applications to be in the same telecom management domain, but new TMN systems allow users to support an application program interface that provides automatic connections to the management while allowing location transparency.
More recent telecom management strategies have called for a readjustment to a more user-oriented and service-oriented experience. This leads to a shift in the ease of use for the user, rather than a more complicated and technical format. The strategy could ease the management of the services and put more onus on the users for managing their own accounts. The shift focuses on streamlining management relating to how the service is provided to customers, which management responsibilities are still vital to providing the level of services offered when the network was sold, and how the service is set up. For example, does the company selling the service allow the customer to set up their own telecommunications network.
Delegating management responsibilities to the customer frees up staff to deal with responsibilities relating to the delivery of ever-evolving services. Growth of global computer and telecommunications management has demanded more company time, and has taken away from time available to assist customers in their day-to-day telecom management.
Much of the evolution in the services centers around the integration of multiple technologies. For example, telecommunication, computer, fax, printer and television services are constantly being integrated. Companies are using blue-tooth devices to management their telecommunications. This full integration leads to less clutter and time saved. But it can also lead to complications in managing the services, due to the highly technical knowledge needed for delivery.
Stakeholders in the development of streamlined telecommunications management are working on a framework that encompasses multiple technologies for effective delivery of products.
While the technologies introduced by telecommunications companies are evolving, the need to effectively integrate each evolution without affecting the delivery of existing services is expanding. Each new device must be aligned with existing technology for easy access to the overall telecommunication system in each business. This integration has already been demonstrated by many computer companies that release new gadgets that are compatible with their existing products.
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